How To
Apply a Website Update
Khaos Control Web has update functionality that allows customer to update their own website once a new version has been released. This replaces the previously manual process of updating the files on the web server. Updating the website Log into the ...
Set a different Payment Type for a Company Class
If your website uses either the Stripe or Opayo PSP integrations then you can set a different Payment Type from the main one for specific Company Classes. 1. Log into the CMS of your website. 2. Go to “KC:Web” -> “Available Options” on the left-hand ...
Postpone Assignment of Stock on Sales Orders
There is an option within Khaos Control Web to complete orders without allocating stock to them. This may be of use if you are manually allocating stock a lot, or have other reasons why postponing assignment of stock would save time. To enable this ...
Send Detailed Support Tickets
In order for us to help you as quickly as we can, we need to have as much information as we can get on any issues that are being reported as we can get. When a customer reports an issue, whether by phone or email, collecting as much of the following ...
Add a domain to Stripe
In order to use Apple Pay, Google Pay, Link, and PayPal on Stripe you need to verify the domain that the payment information will be sent from. In order to do this you will need to do the following: 1. Log into you Stripe Account. 2. Click on the ...
Handle Your Website Going Down or Becoming Unresponsive
It is worth noting that there is an auto-recycle in place on all of the Khaos Control Web sites that checks the connection to the website and DLL every 5 minutes, and if there is an issue it will automatically trigger a restart of the website and DLL ...
Create Dynamic Packs
Khaos Control Web has an additional plugin that enables dynamic pack functionality on the website, which allows customers to build their own custom pack of products from the options provided. To create a dynamic pack you will need to do the ...
Setup Scheduled Tasks
You will need to first make sure that wget is installed on your server, as this is used to load the task URLs. Setting up All Tasks trigger The Khaos Control Web plugin has several tasks it needs to run automatically, such as caching the system data, ...
Pause your Website for Copy Live to Test
If a Copy Live to Test needs to be run for Khaos Control the staging site DLL and Website will need to be paused for the duration to prevent it from accessing Khaos Control and interrupting the Copy Live to Test. 1. Log into the web server. 2. Run ...
Setup a Block Template
NOTE: The KCW custom blocks are not currently 100% compatible with this method, so may cause issues when converting back to regular blocks. 1. Log into the CMS 2. Go to “Pages” -> “Add New” on the left-hand menu 3. On the right-hand side of the ...
Setup Google Tag Manager
Here is a video that takes you through the process of setting up Google Tag Manager: https://youtu.be/HgtsfqQMFnw During the video it will go through how to add Google Tag Manger to a website, and rather than following that, there is a different ...
Display 'Flashes' on your Products
There are a number of things that you might want to display as a “flash” on a product entry, such as whether the product is on sale, whether it is a best-selling product, etc. You can do this by using the “Flashes” UDA in Khaos Control. All you have ...
Setup a Free Gift Product via Telesales Rules
Setup a Free Gift Product via Telesales Rules In order for your website to correctly handle free products using Telesales rules in Khaos Control you will need the KCW “Free Gift” plugin enabling, contact the Web team to get this enabled. It is also ...
Setup Mailchimp for Back In Stock Notifications
If you don’t have a Mailchimp account yet, you can signup for one for free here: https://login.mailchimp.com/signup/ 1. Log in to your Mailchimp account. 2. Setup a new “audience” for use with the Back in Stock notifications, more information on how ...
Use Two-Factor Authentication
If your website is setup to use two-factor authentication when logging into the CMS, you will need to set it up with the following process. - When you log into the CMS you will see an extra field called “Google Authenticator code”. This is where you ...
Find the Correct Static Content
When building a website we try and hard-code as little as possible to make it easier for you to update your website in the future. In order to accomplish this we use Static Content, setup within the CMS, and displayed in specific places on the ...
How pre auth in Sagepay works
1. A payment comes in as pre-auth be default form the website (ensuring no one is charged before the website completes the order) 2. In KC, the payment line is then highlighted in green on the SO to show a payment is pending to be authorized 3. Right ...
Setting up a Paypal account
1. Go to https://developer.paypal.com/developer/applications/, ensure LIVE is clicked 2. Create App and give it a meaningful name, click Create App 3. On step 3, scroll to Live App Settings 4. Leave LIVE Return URL blank 5. Ensure ‘Accept Payment’ is ...
Add/Edit Menu Items
Accessing Menus - Log into the CMS and go to “Appearance” -> “Menus”. Adding/Editing an item on a menu - Select the menu you wish to change in the drop-down and click the “Select” button. - To add a menu item, find the page in the relevant page type, ...
Add Products to your Website
In order for a product to show up on your website, you will need to do the following: You must add your product to a category within the “Web Categories” screen in Khaos Control. For more information: ...
Add a Video to a Product
Videos will only display on a product page if your theme supports it. If you are unsure if your theme does support this, or if you would like it adding, please contact us. - Log into Khaos Control. - Click on "Stock" in the left-hand menu. - Search ...
Add an Image to a Product
- Log into Khaos Control. - Click on “Stock” in the left-hand menu. - Search for the product, such as through the Stock Code, and double click on it to open the product. - Switch to the “Telesales / Internet” tab. - Go into edit mode, by clicking the ...
Setup a Category Structure
The category structure for a Khaos Control Web website is all handled directly by Khaos Control. Setting up the Category Structure - Log into Khaos Control. - In the Command Window, in the top-left, type ‘web’ and press enter, this will take you to ...
Translate your Website
There are two stages to fully translating your website, translating the hard-coded text within your theme, and translating your Static Content and other Pages. Translating your Theme The following guide will take you through the steps of creating ...
Set Custom Options for Customer Groups
1. Log into the website's administration panel. 2. Go to "KC:Web Settings" on the left-hand menu. 3. Go to the "Customer Groups" tab. 4. Select the Customer Group you want to add the option to. 5. Enter a name for the option into the "Option" field. ...
Setup a KCW Compatible Keycode
1. Log into your Khaos Control application. 2. Go to "Promotion" on the left-hand menu. 3. Go to the "Keycode" tab and create a new Keycode. 4. Enter the "Code", "Description", "Keycode Date", etc fields as required. 5. Make sure the "Web" checkbox ...
Setup a New CMS User
1. Log into the CMS and go to "Users" -> "Add New" on the left-hand menu. 2. Under the "Add New User" section set the following, then click the "Add New User" button: a. Username: A common practice is to use the user's initial and last name, or first ...
Customise Messages
1. Log into the website's administration panel. 2. Go to "KC:Web Settings" on the left-hand menu. 3. Go to the "Messages" tab. 4. Enter the text to change in the "From Text" field. 5. Enter what you want to change the text to into the "To Text" ...
Add Google Analytics and Tag Manager codes
Setup Google Analytics 4 in Google Tag Manager We recommend you control your Analytics and Third Party scripts within Google Tag Manager to give you enhanced control, flexibility and advanced configuration options when it comes to external scripts on ...
Add a Widget to a Page or Static Content
1. Log into the administration panel for your website. 2. On the left-hand menu, go to "Appearance" -> "Widgets". 3. Expand the "Widgets for Shortcodes" area by clicking on it. 4. Click and drag the widget you wish to add from the left-hand area into ...