Questions

Questions

Accessing the Questions

You can access the Questions page by going to "KC:Web Settings" -> "Questions", on the left-hand menu.


The Questions List

The Questions page shows a list of Questions that have been submitted, including their pertinent details.


From this page you can edit or delete Questions.

Adding/Editing a Question

Adding a Question

To add a Question, click the "Add New" button at the top of the Questions page.


Editing a Question

To edit an existing Question, hover over the Question title, and the Question options menu will be displayed, then click "Edit".


The Question Page

The Question page allows you to enter details for a new Question or edit the details of an existing one.

Available Options
Product SKU: Set the SKU of the product the question was submitted from.

Screen Name: Set the name of the person leaving the question.

Email Address: Set the email address of the person leaving the question.

Question: Set the text of the question.

Answer: Set the text of the answer to the question.

Date: This is the date the question was submitted. This can't be altered and is automatically generated for new Questions.
Once added/changed, click the "Publish" or "Update" buttons.


Deleting a Question

To delete a Question, go to the Question list page, hover over the Question to show the Question options menu, and click the "Delete Permenantly" button.


This will permanently delete the Question, and it cannot be recovered.

Bulk Actions

You can do bulk actions on Questions, if you want to delete a few Questions at the same time, for example. To do this, you will need to tick the checkbox next to each of the Questions you wish to do the bulk action on.


Once all the Questions have been selected, click on the "Bulk Actions" drop-down, and select the action you wish to do to all the selected Questions, then click the "Apply" button.


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